We paid for the highest Groupon ($85, which had a $200 value) but we ended up spending nearly $200 more. If I do the math, that should be a $400 value, right? Wrong. They only cleaned our main living area, one spare bedroom, stairs (which he said the voucher didn't cover BUT the response from the owner on the Groupon QA board said otherwise... Speaking of which Bruno was the one at our house, is that the owner?), the main hallway and the master bedroom. These don't total up to the 10 area total which I had purchased because we do have a few more carpeted rooms in our home. These areas didn't end up getting cleaned because they looked at them and said there was "no need" and that in their opinion, they "would not touch them" - well I inspected after the fact (trying to understand this recommendation) I'm sure at least one of the rooms should have been cleaned. I find it disappointing that professionals would advise otherwise.
So anyways, we didn't eat up the full value of the Groupon (area wise) but I still ended up paying $200 more. I do understand some of the extra charges (things that I OK'd that were clearly not included!) but when I do the math, the total value was absolutely not $400 (I've received quotes from "big name" vendors for far less but went with South of the River because I wanted to support a smaller, local company). The REAL issue I have and the reason why I would not recommend or use them again is the fact that they didn't do a complete job! The few rooms they did clean were not completely done. Per the instruction, we moved everything small in all rooms and even had the cleaners come the day before to make sure all areas were vacuumed deeply ready for carpet cleaning. The only items left were larger pieces (completely movable by two people). But, after they left, I realized they didn't move any of the furniture ONE inch (which again, they clearly mentioned was included as part of this deal). In our master bedroom, they literally cleaned the small area of carpet around our bed and dresser (I rearrange a lot - ALL areas could have benefited from being cleaned!). I didn't think I needed to walk through and check everything before they left, but I should have if I wanted the job done right. I do want to say the crew did a great job in the living room, but for the rest of the house, I mean seriously, you really think we wouldn't notice you didn't move anything, not even our bed? You just cleaned around – I could have done that!
Homeowners that hire carpet cleaners go out of their way to have this service done (stay home from work, make sure the kids and pets are out, etc) and it's really disappointing to have the completed job be lackluster, half-complete and over budget.
Review about: Sidewalk Damage.